Privacy Policy

 

Last Updated: August 19, 2025

 

zone3Dplus and its affiliates (collectively “zone3Dplus,” “we,” “us,” or “our”) offer a range of services to customers and prospective customers to assist them in the manufacture of their parts and assemblies by providing them with the ability to purchase those parts and assemblies from zone3Dplus (“Customers”). zone3Dplus has a network of third-party manufacturing partners capable of performing manufacturing services on zone3Dplus’s behalf (“Partners”). zone3Dplus also provides various services and software to assist Partners in operating their manufacturing businesses. Customers and Partners are hereafter collectively referred to as “you” or “users.”

 

You may interact with zone3Dplus and provide us information through our software plug-ins, our online platforms at www.zone3dplus.com (and all associated subdomains) (collectively referred to as the “Website”), or by speaking, emailing, texting, or otherwise communicating with our employees and other representatives in support of the various services that we provide to you as a Customer or Partner (collectively, the “Services”). This Privacy Policy sets forth our privacy practices regarding the information we gather from you when you visit our Website and utilize the Services.

 

This Privacy Policy aims to give you information on how zone3Dplus collects and processes your personal data through your use of the Website and our Services for our own purposes (i.e., where we are the data controller). It is intended to meet our duties of transparency under various international data protection laws, including but not limited to the European Union’s General Data Protection Regulation (“GDPR”), the UK GDPR, the California Consumer Privacy Act as amended by the California Privacy Rights Act (“CCPA/CPRA”), other U.S. state privacy laws (such as those in Colorado, Virginia, Connecticut, Utah, Texas, Oregon, Montana, and others effective in 2025), Brazil’s Lei Geral de Proteção de Dados (“LGPD”), Canada’s Personal Information Protection and Electronic Documents Act (“PIPEDA”), and Singapore’s Personal Data Protection Act (“PDPA”). This Privacy Policy does not describe how we process personal data on our customers’ or any other person’s instructions (i.e., where we act as a data processor).

 

This Privacy Policy is subject to occasional revision. If we make any material changes in the way we use your personal data, we will notify you by sending an email to the last email address you provided to us, by prominently posting notice of the changes on our Website, and/or through in-app notifications where applicable. Any changes to this Privacy Policy will be effective upon the earlier of thirty (30) calendar days following our dispatch of an email notice to you or thirty (30) calendar days following our posting of notice of the changes on our Website. These changes will be effective immediately for new users of our Services. You are responsible for updating your personal data to provide us with your most current email address. In the event that the last email address you have provided us is not valid, or for any reason is not capable of delivering the notice, our dispatch of the email will nonetheless constitute effective notice. If you do not wish to permit changes in our use of your personal data, you must notify us prior to the effective date of the changes that you wish to deactivate your account with us. Continued use of our Website or Services following notice of such changes shall indicate your acknowledgment of such changes and agreement to be bound by the terms and conditions of such changes.

 

Table of Contents

– What Information Do We Collect?

– How Do We Collect Your Information?

– How Do We Use Your Personal Information?

– What Is Our Legal Basis for Processing Your Personal Data?

– Do We Share Your Personal Information?

– How Do We Keep Your Personal Data Secure?

– How Long Do We Store Your Personal Data?

– International Data Transfers

– Your Rights Relating to Your Personal Data

– Children’s Privacy

– Cookies and Similar Technologies

– Do Not Track Signals and Universal Opt-Out Mechanisms

– Third-Party Links

– Additional Information for Specific Jurisdictions

– Contact Us

 

What Information Do We Collect?

We collect personal data about you in various ways when you use our Website and Services. Personal data means any information that relates to an identified or identifiable individual.

 

Information You Provide

We collect the personal data you voluntarily provide to us. For example:

– Personal identifiers such as your first and last name, phone number, email address, company name, job title, and password when you create an account to log in to our Website as a Customer or Partner (“Account”).

– Contact information such as your first and last name, phone number, email address, company name, and job title when you engage in conversation with a chatbot (“Bot”) or through electronic or non-electronic means.

– Transactional information necessary to complete transactions, such as your name, email address, credit card information, bank account information, tax identification number, billing information, and shipping information.

– Feedback or contact details, including your name, email address, phone number, and any content included in emails, texts, or other communications.

– Identity verification documents, such as photocopies of your ID, in certain circumstances for fraud prevention.

– Survey responses when you participate in our surveys.

– Other personal data collected at points on our Website where it is explicitly stated.

 

We do not collect sensitive personal data (also known as special categories of personal data under GDPR), such as details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health information, genetic or biometric data, or information about criminal convictions and offenses.

How Do We Collect Your Information?

Information Collected Via Technology

We collect certain information automatically via various technological means:

– **Log Files**: We gather aggregate information such as IP addresses, browser type, Internet Service Provider (ISP), operating systems, date/time stamps, and clickstream data to analyze trends and administer the Website.

– **Cookies and Similar Technologies**: We use cookies, pixel tags (also known as web beacons or clear GIFs), and other tracking technologies to recognize your browser, remember preferences, and compile aggregate data about Website traffic. See the “Cookies and Similar Technologies” section below for details.

– **Third-Party Analytics**: We use providers like Google Analytics to collect information such as visit frequency, pages viewed, and prior sites visited. They collect IP addresses but not other personally identifying information, which we use to improve our Website and Services.

 

How Do We Use Your Personal Information?

We use your personal data only for the purposes for which we collected it, unless we reasonably determine another compatible purpose. If we need to use it for an unrelated purpose, we will update this Privacy Policy and explain the legal basis.

 

Common uses include:

– Facilitating and securing your Account.

– Identifying you in our system or with third-party providers.

– Verifying your identity (e.g., via email confirmation).

– Sending administrative notifications about your Account or Services.

– Providing requested Services.

– Improving Website and Services administration.

– Responding to inquiries and requests.

– Fraud protection and identity verification.

– Sending newsletters, surveys, offers, and promotional materials (with your consent where required).

– Creating anonymous data for analysis, such as enhancing pricing algorithms.

 

User Testimonials

We may publish testimonials with your consent, identifying you by first and last name, company name, and city.

 

Creation of Anonymous Data

We create anonymized records by removing identifiable information and use them to analyze patterns and improve Services. We may use or disclose anonymous data at our discretion.

 

What Is Our Legal Basis for Processing Your Personal Data?

Under laws like GDPR and UK GDPR, we rely on:

– **Performance of a Contract**: To provide Services you request.

– **Legitimate Interests**: For purposes like fraud prevention, marketing, and improving Services (balanced against your rights).

– **Consent**: For non-essential cookies, marketing communications, or other optional uses.

– **Legal Obligation**: For compliance with laws, such as tax reporting.

 

We do not engage in automated decision-making that produces legal effects or significantly affects you.

 

Do We Share Your Personal Information?

We do not sell your personal information. We share it only as described below:

– **Third-Party Service Providers**: To provide Services, conduct testing, facilitate accounts, or offer support (e.g., payment processors). We do not share mobile opt-in data for marketing.

– **Manufacturing Partners**: Customer information shared with Partners to fulfill manufacturing orders.

– **Business Partners**: Partner information shared with entities like payment processors or banks for enrolled programs, governed by their privacy policies.

– **Corporate Restructuring**: In mergers, acquisitions, or similar events.

– **Other Disclosures**: If necessary for legal investigations, compliance, protecting rights, or preventing violations.

 

How Do We Keep Your Personal Data Secure?

We implement commercially reasonable security measures, including encryption, firewalls, and access controls, to prevent unauthorized access, loss, or alteration. We have procedures for data breaches, notifying regulators and affected individuals where required. Access is limited to employees with a business need, bound by confidentiality.

 

How Long Do We Store Your Personal Data?

We retain personal data only as long as necessary for the purposes outlined, or longer if required by law (e.g., for tax or regulatory purposes). For example:

– Account data: As long as your Account is active, plus up to 7 years for legal compliance.

– Transaction data: Up to 7 years for financial records.

– Marketing data: Until you withdraw consent or opt out.

 

We delete or anonymize data when no longer needed.

 

International Data Transfers

If you are in the EU, UK, or other regions with strict transfer rules, your data may be transferred to the United States or other countries without adequacy decisions. We use safeguards like Standard Contractual Clauses (SCCs) approved by the European Commission, or other mechanisms under applicable laws, to ensure adequate protection.

 

Your Rights Relating to Your Personal Data

Depending on your location and applicable laws (e.g., GDPR, CCPA/CPRA, other U.S. state laws, LGPD), you may have rights including:

– Access to your personal data.

– Correction of inaccurate or incomplete data.

– Erasure (deletion) where no longer necessary or if you withdraw consent.

– Objection to processing based on legitimate interests or for direct marketing.

– Restriction of processing in certain cases.

– Data portability in a machine-readable format.

– Withdrawal of consent (without affecting prior processing).

– Opt-out of sharing for targeted advertising (though we do not engage in this).

– Non-discrimination for exercising rights.

 

To exercise rights, contact us at [email protected]. We respond within one month (or 45 days under CCPA/CPRA, extendable), free of charge unless requests are unfounded or excessive. We may verify your identity.

 

If we cannot fulfill a request (e.g., due to legal obligations), we will explain why. You can complain to your local supervisory authority (e.g., EU/UK data protection authority, California Attorney General).

 

Children’s Privacy

Our Website and Services are not directed to children under 16 (or 13 in some jurisdictions). We do not knowingly collect personal data from children. If we learn we have collected such data, we will delete it. Parents or guardians can contact us for inquiries.

 

Cookies and Similar Technologies

We use cookies, pixel tags, and similar technologies for essential functions (e.g., session management) and non-essential purposes (e.g., analytics, preferences). We obtain your consent for non-essential cookies via a cookie banner on our Website, in compliance with laws like GDPR and ePrivacy directives (if applicable in 2025). You can manage preferences through the banner or browser settings, but disabling may affect functionality.

 

We do not use cookies to collect personally identifiable information without consent. Third-party analytics (e.g., Google Analytics) may use cookies; their practices are governed by their policies.

 

Do Not Track Signals and Universal Opt-Out Mechanisms

We honor “Do Not Track” (DNT) browser signals and Universal Opt-Out Mechanisms (UOOMs) like Global Privacy Control (GPC), treating them as opt-out requests for sharing or selling personal information (though we do not sell data). This complies with U.S. state privacy laws effective in 2025.

 

Third-Party Links

Our Website may contain links to third-party sites with independent privacy policies. We are not responsible for their content or practices but welcome feedback.

 

Additional Information for Specific Jurisdictions

California and Other U.S. State Privacy Laws

We collect and disclose categories of personal information as a business under CCPA/CPRA and similar laws:

– Identifiers (e.g., name, email, IP address).

– Usage data (e.g., browsing history, interactions).

 

We do not sell or share for cross-context behavioral advertising. Sources: Directly from you, automatically via technology. Purposes: As described above. Third parties: Service providers, Partners.

 

California residents (and residents of other states with similar laws) have rights to: know, access, delete, correct, opt-out (not applicable), limit sensitive data use (not applicable), and non-discrimination. Submit requests via [email protected]. We verify requests and respond within 45 days (extendable).

 

Other International Laws

For users under LGPD, PIPEDA, PDPA, or similar, we process data lawfully and provide equivalent rights. Contact us for details.

 

Contact Us

For questions, complaints, or rights exercises: 

Email: [email protected]    

 

We aim to resolve complaints promptly. If unresolved, contact your local authority.